Delivery Policy

Delivery

  1. Shipping Regions:

We offer shipping services to mainland UK. Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.

We charge a standard delivery fee of £30 inclusive of VAT; however, this delivery charge may vary depending on the availability of the Goods and your address. Delivery will be completed when we deliver the Goods to the address you give us. The Goods will be your responsibility and at your risk from the completion of delivery.

For delivery outside the UK the delivery charges will be calculated on a “price on application” basis. (Please note that we no longer ship to Ireland) Please allow for extra time for deliveries outside the UK.

We will contact you with an estimated delivery date.

If no one is available at your address to take delivery, We will leave the Goods in a safe place, close to your front door, or will leave you a note that the Goods have been returned to our premises, in which case, please contact us to rearrange delivery (which shall incur an additional cost confirmed when you contact us).

If we are not able to deliver the whole of the order at one time due to operational reasons or shortage of stock, we will deliver the order in instalments. We will not charge you extra delivery costs for this. However, if you ask us to deliver the order in instalments, we may charge you extra delivery costs. Each instalment shall constitute a separate contract governed by these Terms. If We are late delivering an instalment or one instalment is faulty, that will not entitle you to cancel any other instalment.

  1. Shipping Partners:

We have partnered with leading shipping carrier Surrey Pallets to provide reliable and efficient delivery services to our customers. For insurance reasons, delivery crews operate a curb side service, whereby the order will be delivered as close to the door as possible, but the delivery crews will NOT be able to place the delivery inside your home. If they deliver to a flat they will only be able to deliver to the ground floor.

  1. Shipping Rates:

Shipping rates are calculated based on the weight and dimensions of your order, as well as the destination. To obtain a shipping estimate, please add your desired items to the cart and proceed to the checkout page, where you can enter your shipping information.

  1. Processing and Delivery Times:

Orders are typically processed within 1-3 business days. Once your order has been shipped, you will receive a confirmation email. The estimated delivery times are as follows:

. Standard Shipping: 3-5 business days

Please note that delivery times are estimates and may be affected by factors outside our control, such as weather or carrier delays.

  1. Damaged Shipments:

In the rare event that your order arrives damaged, please contact us within 24 hours via email at sales@entirelytiles.co.uk or call us at 08081753232 providing your order number, a description of the damage, and any supporting photos. We will work with you to resolve the issue as quickly as possible.

Whilst we use all reasonable endeavours to keep to any stated delivery or collection times and dates, we do not accept any liability whatsoever for any damage or loss (including consequential loss) resulting from delayed delivery or availability for collection. For this reason we will not accept liability for lost working time and recommend that goods are ordered well in advance of any project start dates.

Thank you for choosing Entirely Tiles for your tile needs. We are committed to providing you with exceptional service and quality products. If you have any questions or concerns regarding our Shipping and Delivery Policy, please don’t hesitate to contact us.

  1. Collecting Orders:

If you have asked to collect the Goods from our premises, you can collect the Goods from us at any time during our working hours of 9am to 5pm from Mondays to Thursdays and 9am to 3pm on a Friday.

  1. Price of Goods and delivery charges

Prices for our Goods may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation. The price of the Goods does not include delivery charges. Our delivery charges are as quoted on our site.

The price of the Goods includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in VAT takes effect.

Our site contains a large number of Goods. It is always possible that, despite our reasonable efforts, some of the Goods on our site may be incorrectly priced. If we discover an error in the price of the Goods you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price or cancel your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Goods to you at the incorrect (lower) price.